01 Tailored
Adapts to you, not the reverse
Objects, pipelines, fields: we shape Twenty around how you actually work. Where a standard CRM forces you to bend your process, Twenty fits around yours.
Signal: your processes don't bend
Twenty CRM Integrator
Twenty × Sashimono Labs, the CRM for your sales operations.
We deploy Twenty CRM and tailor it to your teams' needs: objects, flows, integrations. You stay in control: a high-performing system, no black box, no lock-in.
VISION
.01
Why Twenty, why now
Whether you're an established company or a fast-growing startup, your CRM shouldn't slow you down or lock you into complex, costly upgrades. Twenty is the right choice when you want full ownership of your data, deep customization, and predictable costs, all without giving up anything on usage.
Whether you're optimizing complex workflows, looking for lower costs than your current CRM, or streamlining a growing team, we design a system that fits your processes, automates what should be automated, and connects your tools into a single platform .
Fast
2 to 8 weeks
From the first scoping session to launch, depending on complexity and integration scope.
Fixed price
0 surprises
A transparent budgeting approach: define a clear scope of work in phase 1, then deliver it on a fixed budget in phase 2.
Advisory & know-how
25 years
Senior expertise in digital projects and Salesforce CRM, from consulting to production.
Our Twenty CRM services
Six services, one common thread.
From strategic advisory to post-go-live support, with no break between phases. A single person owns the project, from the first conversation to production, and beyond.
.01 Deployment
Implementation of Twenty CRM.
We drive the full deployment, from technical provisioning to user onboarding. So you don't have to start over in six months.
- .01 End-to-end setup. Custom objects, pipelines, fields, relations.
- .02 Roles & permissions. Access model aligned with your org chart.
- .03 Go-live & training. Documentation, hands-on sessions, adoption.
Deployment .02 Customization
Customization & UI.
Most CRM failures come from a data model that doesn't match the business. We shape Twenty around how you actually operate, rather than forcing the team to adapt to the software.
- .01 Object architecture. Complex B2B, SaaS, multi-pipeline.
- .02 Advanced modules & fields. Components designed for your business model.
- .03 Layouts & navigation. Optimized for daily adoption.
- .04 Custom reporting. Real-time dashboards for founders, sales, ops.
Customization .03 Architecture
Tailored workflows.
Processes modeled on yours, smooth and fast to handle. We start from your real flow, not the other way around.
- .01 Pipelines & lifecycle. Real deal stages, customer journey.
- .02 Data enrichment. Add extra data sources.
- .03 Permissions & compliance. GDPR, data residency, audit.
- .04 Automations. Cut manual load where it pays off.
Architecture .04 Integration
Integrations & APIs.
Connecting Twenty to your IT stack takes precision and rigor. We guarantee a clean junction between your CRM, your business apps, and your workflows, with no break in flow.
- .01 Custom integrations. ERP, marketing tools, internal platforms.
- .02 Data sync. Contacts, deals, activities, custom objects, aligned everywhere.
- .03 Post-go optimization. Monitoring, dashboards, refined reporting.
Integration .05 Migration
Migration from your CRM.
Leaving Salesforce, HubSpot, or another legacy CRM takes precise planning. We offer secure migration, no loss, and the chance to raise the quality of your data.
- .01 Secure migration. Contacts, deals, activities, custom objects.
- .02 Cleanup & deduplication. Improved data quality at the switchover.
- .03 Cost strategy. Replace per-seat with scalable infrastructure.
- .04 Post-migration tuning. Automations, dashboards, decision-making.
Migration .06 Run
Managed & ongoing support.
If you want to self-host Twenty, we build a stable, secure platform. We monitor it with a continuous-improvement approach, ensuring long-term reliability.
- .01 Proactive monitoring. Secure, optimized infrastructure.
- .02 Versions & patches. Up to date, with no downtime.
- .03 SLA support. Fast resolution when the team needs it.
Run Already know what you want?
Let's talk it through in 30 minutes: free, no commitment, we calibrate the need. If you don't know yet, take the chance to discover the tool.
02 — Why Twenty
Why now
A CRM that you own.
The CRM market has shifted. Costs climb as teams grow, your data lives with the vendor, and customization quickly hits a wall. Meanwhile Twenty has reached production maturity: open source, modern, extensible. The right moment to take back control of your data, your processes and your costs.
02 Open source · AGPL
Open, no lock-in
Open, auditable code (AGPL license). Your data stays exportable, your choices reversible. No forced dependency, no feature held hostage.
Signal: data exportable, choices reversible
03 Cost under control
A sensible cost
Nowhere near the proprietary CRMs on the market: a model that does not spiral as your teams grow.
Signal: no per-seat blow-up
04 Extensible
Ready for AI
A platform built to extend: agents, automations, integrations. Your CRM becomes a foundation, not a closed box.
Signal: agents, automations, integrations
Ready to take back control of your CRM?
A 30-to-45-minute conversation, free and with no commitment, to qualify the need and point you in the right direction, whether Twenty or something else. We'll tell you straight.
Book a call Response within 48 business hours
03 — Process
From discovery to run
Our process in five stages.
A pragmatic approach: five concrete milestones, each with a clear deliverable, signed off before moving to the next. From discovery to run, every stage de-risks the next.
- 01 · Discovery
Audit & scoping
We assess your current CRM, your data, your workflows, your automations and your reporting. For a Salesforce/HubSpot migration: gap analysis and feasibility.
Deliverable
scoping note + costed scope, prioritized and budgeted for phase 2.
- 02 · Architecture
Roadmap & data model
We design Twenty's technical architecture (objects, pipelines, permissions, integrations) and the infrastructure plan: Cloud or self-hosted.
Deliverable
data model + milestone roadmap.
- 03 · Implementation
Build, migration & integrations
We configure Twenty, rebuild the automations, connect the integrations and migrate the data, with business continuity.
Deliverable
configured instance + data migrated and tested.
- 04 · Go-live
Operational validation
We switch to production, train the teams, track adoption and validate the accuracy of reporting and pipeline.
Deliverable
go-live + training + documentation.
- 05 · Run
Continuous optimization
We refine the workflows, expand automation and enrich reporting: advisory as you evolve, without creating dependency.
Deliverable
regular follow-up + prioritized improvements.
04 — The Sashimono approach
Our approach
A partner, not a vendor.
Four commitments that define how we work, on Twenty as on everything else.
01
A single point of contact.
Not a many-handed engagement. A single person owns the project, from the first conversation to production, and beyond.
— Partner
02
No status quo.
Our job isn't to execute, it's to advise you. We argue for the right solution over the easy one, impartially and in your interest.
— Proactive counsel
03
Committed to the outcome.
Not a spec sheet, a commitment. We measure the outcome: what works in production, not what gets said in meetings.
— Production
04
Amplified by AI.
Velocity multiplied, standards intact. AI accelerates design, documentation, and code. All without giving up anything on what ships.
— Greater productivity
05 — Frequently asked questions
FAQ
The questions that keep coming up.
If yours isn't here, ask it by email or during the 30-min slot, we answer personally.
.01 Why use a consulting service for Twenty rather than going it alone?
Deploying a CRM isn't just about installing software: it has to be aligned with your pipeline, your processes, and your organization. We steer you clear of the classic pitfalls: failed migration, weak adoption, poorly tuned automations, and configure the system around your real processes. The result: faster adoption, a smooth deployment, and earlier ROI, without the cost of trial and error.
.02 Can Twenty be customized to our specific needs?
Yes, fully. Twenty is built on an open-source foundation designed for deep customization, and we take full advantage of it. Custom objects for your business data, pipeline stages that match your sales cycle, automations that eliminate repetitive tasks: we build to your exact specifications.
.03 Can you integrate Twenty with our existing tools?
Yes, and that's where Twenty stands out. Through its REST and GraphQL APIs, we connect Twenty to the tools your team already relies on: ERP (orders, inventory), accounting (QuickBooks, Xero), marketing (Mailchimp, Brevo), or your internal applications.
.04 How long does deployment take?
A few weeks, depending on size and complexity. For small to mid-sized teams with simple workflows, we wrap up setup, configuration, migration, and training in 2-3 weeks. For multi-department deployments with complex integrations and large volumes, expect 6-8 weeks. At the scoping stage, we assess the need and give a clear, milestone-based timeline.
.05 What support is there after go-live?
The partnership doesn't stop at launch. We provide ongoing support: updates, monitoring, and security patches, and as you grow we refine workflows, add automations, and adapt the platform. Training, documentation, and availability, for configuration questions and strategic trade-offs alike.
.06 How much does the service cost ?
Pricing is calibrated to your needs: workflow complexity, integrations, customization, ongoing support. Rather than a one-size-fits-all package, we offer a custom quote after a first conversation to understand the goals. Flexible terms: project fee, hourly consulting, or retainer support, whatever aligns with your budget and timeline.
Let's talk
Let's talk about your project.
An idea, a need, a project? Let's keep it simple and talk it through. Personal response within 48 business hours. A first 30-to-45-minute conversation, free and with no commitment, to scope the need and point you in the right direction.
Geneva studio
Sashimono Labs Sàrl Route de l'Étraz 3
1239 Collex-Bossy
Switzerland